Returns & exchanges

Changed your mind? No problem.

Sunglasses are personal. If a pair isn't right, you have 30 days from delivery to send them back for a refund or swap them for another frame.

30-day returns

Unworn, in original packaging.

We cover the label within the UK.

Lens and hinge faults covered.

Step 1
Email us
Send your order number and the pair you'd like to return to support@tideandpalm.co.uk within 30 days of delivery.
Step 2
Pack it up
Pop the frames back in their case, unworn and undamaged, with the cloth and any packaging they arrived in.
Step 3
Post it back
We'll reply with a returns label and address. UK returns are free; elsewhere postage is on you.
Step 4
Get your refund
Once it lands with us we check it over and refund your original payment method within 5 working days.

Exchanges: Tell us the frame you'd like instead and we'll send it out as soon as your return is checked in. If there's a price difference we'll sort it either way.
Faulty or damaged: Send us a photo and we'll replace it — no need to post anything back first. Lens and hinge faults are covered for life.
What we can't accept: Frames that are scratched, worn or missing their case, and anything sent back more than 30 days after delivery.
Refund timings: Refunds go back to your original payment method within 5 working days of us receiving the return. Original shipping is refunded only where a full order is returned.

Email support@tideandpalm.co.uk and we'll get back to you within three working days.